Security for buyers
Security for paypal
If you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. You aren’t liable for unauthorized purchases made from your account.
We're here to help. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. Help us by forwarding any suspicious emails to email@example.com so we can investigate.
You're Protected If:
1. You were charged for something you didn't purchase.
This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.
2. Your order never arrives.
All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on eBay, start here instead.
3. Your order arrives, but it's significantly different than it was described.
There are a variety of scenarios that meet this condition, for instance:
- You received a completely different item.
Example: You purchased a book, but received a DVD.
- The item is missing parts or features, and this was not disclosed.
Example: The listing said batteries included, but they weren't.
- You purchased a specific quantity of an item, but received the wrong amount.
Example: You purchased five pairs of fuzzy dice and only received four.
- The item was damaged en route to its destination.
Example: You bought a beautiful antique lamp, and it arrived in pieces.
- You received a counterfeit version of the item.
Example: You purchased a Rolex, but received a Faux-Lex.
If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.
Security for credit card
Visa providers have specialized processes
For more inquiries, you can also directly Contact Visa
Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any credit card issuer.
Purchase protection is a common credit card feature that allows consumers to file a claim with their network on eligible damaged or stolen items for replacement, repair, or reimbursement. Major credit card networks, such as Mastercard and VISA, for example, have different policies for purchase protection. Consumers should understand their specific network’s policy to ensure that their products are covered in the case of an incident. Claims for purchase protection can be filed online or by phone for all major credit card networks.
- Purchase Protection Comparison Across Major Networks
- What Is Covered Under a Credit Card’s Purchase Protection?
- How to File a Purchase Protection Claim
- Purchase Protection Versus Other Card Benefits
Credit Card Purchase Protection by Network
Major credit card networks offer different purchase protection coverage. The differences generally impact the time credit card users have to submit claims, the length of time their purchase is covered, and claim limits. While most major credit card networks offer purchase protection, the name of the feature may differ by company. For example, Mastercard calls its policy price assurance while VISA refers to it as purchase security. Mastercard offers the longest period of coverage for purchase protection among the major credit card networks and VISA offers the least coverage for any claim. We outline the differences across purchase protection programs by major credit card network below.
|Credit Cards Covered by Purchase Protection||All||Differs by issuing financial institution||Signature and Infinite Cards|
|How Long Does Purchase Protection Last?||90 days||120 days (90 days for New York residents)||90 days|
|Maximum Payout Per Claim||$1,000||$1,000||$500 ($10,000 for Infinite Cards)|
|Maximum Payout Per Year||$50,000||$50,000||$50,000|
|How Long Does it Take to Get Reimbursed?||Within 30 days upon receipt and review of the claim||Not listed in terms and conditions||Within 5 business days upon receipt and approval of all claim materials|
|How Long Do You Have to File a Claim?||30 days||180 days||120 days (90 days to alert of incident)
What Is Covered Under a Credit Card’s Purchase Protection?
A credit card’s purchase protection typically covers theft and damage to an eligible item. For an item to be eligible, it must be purchased with the credit card that you intend to file the claim under. All purchases made by consumers are automatically eligible.
Damage coverage includes physical harm to an eligible item. For example, if you shatter your phone screen within 90 days of purchasing, then you can file a claim under your credit card network’s purchase protection policy. However, claim limits exist, so if you use a VISA Signature card to purchase an item,you'll only be covered up to $500.
Purchase protection also covers theft of any eligible items. So, if someone breaks into your apartment and steals your laptop, then you'd be covered under purchase protection. Major credit card networks require a police report to be filed in the instance of theft. However, purchase protection offered by major credit card networks serves as secondary coverage, meaning that a claim has to be filed with your primary insurance first. For example, in the situation above if you have renters insurance, it will serve as your primary coverage. If you have a primary insurer, purchase protection only covers the difference. Lost items aren't covered under purchase protection. If you don’t remember what happened to your phone, but there was no specific incident—such as theft—then you aren't covered under purchase protection.
While major credit card networks offer terms and conditions for purchase protection, credit card issuers, such as Citi and Bank of America, can offer their customers altered policies. Consumers should ask the card issuer what is covered under their specific credit card. Below, we provide a list of coverage and important exclusions by major credit card network.
|What is Covered?||What isn’t Covered?|
|American Express||Theft; Accidental damage.||Damaged items not under your possession; Lost items with no explanation; lost items under the care of the USPS; Normal wear and tear.|
|Mastercard||Theft; Accidental damage.||Items that weren’t kept safe; Items used in a way not originally intended; Normal wear and tear.|
|VISA||Theft; Accidental damage.||Computer software; Lost items with no explanation; Lost items under the care of the USPS; Normal wear and tear.
How to File a Purchase Protection Claim
Credit card users are recommended to file claims under their network’s purchase protection policy as soon as an item has been stolen or damaged. If the item was damaged, then the consumer may be asked to return the eligible item as part of the claims process. We've listed common documents consumers will need to submit as part of a claim along with contact information to file a claim for purchase protection below:
- Claim form
- Credit card statement showing showing the record of purchase
- Insurance claim (if applicable)
- Insurance declaration page (if applicable)
- Original receipt from the place of purchase
- Police report (if filing a claim for a stolen item)
How is Credit Card Purchase Protection Different from Extended Warranty Coverage and Price Protection?
Purchase protection differs from other benefits offered by major credit card networks, such as price protection, extended warranty, and return guarantee. Purchase protection offers coverage for theft and accidental damage within a limited time frame from the date of purchase. Price protection is a benefit that allows the consumer to retroactively apply a lower price to an item that was purchased. If you purchased a television today and in 30 days the price drops by $300, then the benefit would allow you to file a claim and receive the $300 difference. Extended warranties allow users to lengthen the time of coverage under an original manufacturer’s warranty. Extended warranty features covers the length of coverage as well as defects from the manufacturer, whereas purchase protection covers user damage. Return protection is a network benefit that extends the time consumers have to return an item, it also allows users to return an item even if it was purchased at a store with a no-return policy.